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Companion Pass people, window seat lawsuit question United is facing a lawsuit after passengers said they paid…

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Companion Pass people, window seat lawsuit question United is facing a lawsuit after passengers said they paid extra for window seats that apparently didn't actually have windows. And now that Southwest has assigned seating and Extra Legroom, I'm curious how people feel about this. I've already seen people mention Southwest "upgrades" into seats with no actual window... which is funny if it's free, but a lot less funny if that seat has extra value on the seat map. Should airlines have to clearly label the weird seats? No actual window, limited recline, misaligned row, mystery wall seat, whatever. In the old Southwest world, I'd probably just laugh and move on. But now that we're choosing seats ahead of time, I feel like this matters way more. If a seat is sold or shown as a window seat, should it have an actual window?

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Community comment#1

Well, I booked this row on accident before. But then the next flight I realized that if I book on a web browser, there is a disclaimer stating which rows have limited views or no windows. So I feel like it was user error on my part and I didn’t read the fine print the first time.

Community comment#2

Yes, of course it should! False advertising is not okay!

Community comment#3

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Community comment#4

Comment Jay Na Joel Hanes 6149488263

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