Read this before signing up with Evolve vacation rental: Evolve Did Not Listen To My Concerns Evolve, and your…

Read this before signing up with Evolve vacation rental: Evolve Did Not Listen To My Concerns Evolve, and your company's value, integrity, trust and customer service to hosts has been completely decimated. Off-shoring all your host support to Egypt will be your company's death knell. Your Manager in Denver refuses to return my multiple phone calls and Egyptian Evolve supervisor's requests to call me! Totally unprofessional, after I've paid Evolve more than $55,000 in fees over the past 4+ years! I only receive Denver Evolve manager emails full of miss truth, miss directions, and illogical conclusions, but no courtesy of a phone call, after your company has put this host through bloody hell: 1) Dropped the ball repeatedly on scheduling our photography photoshoot, before we left the vacation rental. I had to refer multiple photographers to you, only for you to send a substandard photographer, whose photography is unusable and showed up as we were departing our rental and had a guest checking in. 2) Completely miss-priced our $850,000 cabin below a 2 star motel's pricing in prime Summer season. 3) Allowed a guest cancellation 3 days before check in date against ABNB cancellation policy and Airbnb's Major Disruptive Events Policy. Evolve was contacted 4 days before the guest finally called ABNB in total frustration, after only receiving AI generated auto responses to their texts from Evolve... THE GUEST RECEIVED NO HUMAN TOUCH resulting in the cancellation 4 days later! Evolve should have contacted me the owner immediately upon hearing guest's concerns and I could have avoided the $1,000+ cancellation by providing correct local information about the wildfire that started 25 miles north of our cabin. Instead, ABNB was contacted by the guest because Evolve couldn't be bothered to call the guest or me!?! THEN EVOLVE REPS, SUPERVISORS AND MANAGERS ALL DEMONSTRABLY LIE, MISSDIRECT, AND RUN FOR THE HILLS HIDING BEHIND YOUR NEW INTERNATIONAL IMPENETRABLE CALL CENTER. Your new design-to-frustrate, under trained, and lacking integrity, nor human reasoning skills approach to issue resolution and customer service is breathtakingly awful! After your representative, CJ in the below email advised me I would be receiving a full payout with no deductions, as the cancellation was, "*was not processed as a host-funded cancellation, and no funds will be collected from your payout for this reservation," Evolve's manager Kim, who apparently doesn't know how to dial a telephone, twisted herself into a pretzel repeatedly to try to get out of the written promise that we would receive our full payout!? "*Additionally, the cancellation was processed by our Admin Team under an approved Extenuating Circumstances exception. As a result, there will be no payout deduction or charge applied to your account related to this cancellation . The refund was not processed as a host-funded cancellation, and no funds will be collected from your payout for this reservation." For the 18th time, I'm requesting Evolve have a manager call me from Denver on a telephone about these issues and help me understand what value Evolve is providing me for the 10%++ you are receiving? See less